Bathabile Mthombeni

Every dispute can be broken down into five parts. Only two can be negotiated. Human physiology plays a central role in why negotiations go wrong. Learn what to listen for to quickly resolve issues and what happens in the brain that determines when and how to negotiate.

Experts say that up to 80% of communication is non-verbal and yet many people communicate primarily by email, text messaging, and social media. What are you missing? Learn how to build rapport and craft mindful electronic messages that overcome the non-verbal communication deficit.

What are the key drivers to maximizing belonging in your organization? How does your company nurture an inclusive culture? Is your company fully dedicated to diversity but struggling to retain minoritized employees? Why do they leave? Experiencing an environment that is hostile to diversity (even when you don't intend it to be) significantly contributes to why minoritized people leave. Effective complaint and conflict management systems that center trauma-informed approaches to receiving complaints and managing conflict can revolutionize your organization's culture and ensure that all your valued members want to stay. I will show you how your current systems are failing you, what's wrong with current best practices, why this is especially true for minoritized people, and the essential steps your company can take to engage your community and bring your DEIB goals from aspiration to action - with joy!